I held a meeting with the customer service team and requested that for any returns related to quality issues, Supplier will not accept them, and our company will handle the returns.
Our company will bear all losses.
I serve as a manager, customer service representative, and operator within the company.
Whenever a customer calls me, I patiently answer and respond to each one.
Our entire team works around the clock to ensure that we do not miss any complaint calls.
Handling this Goods crisis properly is essential for the future; we must guarantee the quality of Goods.
I take full responsibility for this lesson learned.
For a full two weeks, I halted all Live Streaming activities and focused solely on one thing: resolving all returns related to quality issues with Goods.
Gradually, the ratings in our showcase improved from 3.1 back to 4.9.
This time, I do not want to experience another Waterloo regarding Goods quality issues.
This lesson has been significant enough.
From this crisis, I reorganized the source of Goods and took personal responsibility to ensure strict quality control.
Transitioning from relying on Supplier to finding factories myself and producing products has been painful, but I cannot afford to stumble in the same place again.
I tirelessly answered complaint calls and understood customer demands to build my own brand effectively.
A month later, I finally resolved the last complaint, and the customer received the result he was most satisfied with.
Although I lost one million during this crisis and am now in debt, I have built up my reputation.
My Live Streaming resumed, and on that day, the number of online viewers reached 30,000.
That evening, my Live Streaming E-commerce sales peaked.
As I sighed in relief, I felt the customers' recognition of my brand, which gave me the greatest sense of achievement.
When I returned home, my child was already asleep.
I hadn't held him properly for a long time due to dealing with the crisis.
The nanny told me about my child's daily routine as usual. Although I was exhausted, I felt content inside.
After the nanny left, I began to write in my diary under the desk lamp, summarizing all my experiences from this period.
The next day was a weekend. I woke up early and took my Little One out for a walk.
It had been a while since I held him, so he felt a bit distant with me, but I insisted on carrying him myself.
Little One was very familiar with this park; whenever I had free time, I would bring him here for a stroll.
On the stone bridge by the river in the park, I ran into a friend I had recently met.
He had been by my side helping me during my crisis; we met at an alumni gathering.
“Shilei, I didn't know you were here,” I said with a smile.
He noticed the child in my arms and remarked that the child looked like me and was very cute.
He mentioned that he knew I would come to the park today and had been waiting for me there, as he had something important to discuss with me.
The child was almost a year old and quite heavy. It was early summer, and the weather was a bit warm.
Shilei gestured and took the child from my arms.
We strolled slowly along the gravel path in the park.
At this time, there weren't many pedestrians in the park.
Shilei hoisted the child onto his shoulder, but the child showed no signs of shyness and tightly hugged Shilei's arm.
I told Shilei that the child was heavy, and I should carry him, but he insisted otherwise.
He said he had never been a father but envied parents who had children at home.
He expressed how much he liked my Little One.
He couldn't help but exclaim that if he had a son, it would truly make him incredibly happy.
I asked Shilei what important matter he had come to discuss with me today.
Shilei kept a little secret.
As the two of us walked along, chatting about the customs and culture of Haicheng, I learned that both Shilei and I were locals. However, he had spent six years in Beijing and could no longer detect a southern accent.
I was genuinely surprised to find out he was from Haicheng.
Shilei smiled, the warm sunlight shining on him, his clean white shirt carrying the fragrance of fresh grass.
Standing at 188 centimeters tall, he and I had the cutest height difference.
Little One was giggling at Shilei, and it was clear that the two of them got along very well.
[Thank you for taking care of me during this time and helping me out a lot. My career is gradually getting on track now; I really appreciate it.]
He smiled back, [We are alumni; there's no need to be so polite. What are your plans for the future?]
It wasn't really a question because I already had my direction and goals set.
The three of us sat on a stone bench by the river. Next to us sat an elderly couple who looked at us with kind smiles. The old man turned to his wife and said,
[Look at these young people bringing their child out; they look so perfect and happy together. Tomorrow, let’s take our grandson out for a stroll.]
My face turned slightly red as I smiled at the old man and explained, [Sir, he’s not my husband; he’s my good friend.]
The old man had trouble hearing but still cheerfully asked, [Your husband? Oh, I see, I see.]
My face flushed bright red like an apple. I glanced at Shilei, signaling him not to mind; the elderly couple had misunderstood. Shilei smiled politely in response without saying anything.
I picked up my son, not intending to linger, and Shilei followed in my footsteps. "Wait a minute?"
Shilei is three years younger than me and is considered one of the more capable elites among his peers.
During our time together, I maintained a comfortable distance from him.
I smiled, "Hmm?"
He bent down and took the child from my hands. "Your child looks so lovable; let me hold him for a bit."
I took it as he genuinely liked my son, but I still insisted on holding him myself.
Later, Shilei mentioned wanting to collaborate with me on a live streaming event. They had been preparing for this live stream for half a year, from product selection to suppliers and organizing the planning, but had not found a suitable host. He offered to share half of the commission from the live streaming e-commerce with me.
I laughed and said, "Isn't this quite a bargain for me?"
Shilei rubbed his nose and said shyly, "Please, I really am sincere about this."
In the days that followed, my brand was infused with new vitality.
Not only did I sell women's clothing through live streaming sales, but I also sold cosmetics and weight loss products.
I continued to fight forward on my journey to becoming more beautiful.
I moved the company's Live Streaming sessions to the large house I rented so that I could spend more time with my son.
On the platform, I have always insisted on sharing real stories.
The Live Streaming industry has allowed me to have more time with my child.
I dedicate six hours a day to it, and I have never stopped. My debts are gradually being paid off.
One night, just before the day I had scheduled for Live Streaming with Shilei, I received a call from a girl.
She is one of my fans.
She was by the river, and if she walked any further, the water would reach her knees.
She told me that she felt very lost; her husband had accumulated a huge amount of External Debt, and now she couldn't find anyone to help. When she returned home, she would have to take over her husband's External Debt and live every day in the struggle to repay it. She was truly suffering.
Not long ago, she saw my story and decided to call me.
I told her that my stories are all real.
I can only rely on myself to pay off all my debts.
We must live beautifully and not be defeated by the difficulties we face. We need to find ways to earn money, and life will offer us opportunities after we hit rock bottom.
I spoke with her for over half an hour.
After hanging up the phone, I realized that I had saved a young life. If I hadn't answered that call, this girl might have ended her life prematurely.
I am very grateful that my story can influence them and give them strength.
So, I must not lose!
I have to win, and I must win beautifully.
A few days later, the girl who wanted to end her life received a call from her husband who had come home. She told me that now she is repaying debts together with him.
Life is busy and fulfilling, and the scheduled time for my live streaming with Shilei has arrived as promised.
Shilei had prepaid me a portion of the commission for the live streaming e-commerce event organized by his company, which lasted three days.
I was on stage doing live streaming sales while he entertained my son offstage.
My support team was managed by him in an orderly manner, and during those three days, I really did not see my son cry at all.
Little One clung tightly to Shilei's leg; whatever he wanted to eat, Shilei could make it happen.
When I finished my broadcast, I saw my son hugging Shilei as if he were his own father, looking at me with a disappointed expression.
I held him in one arm and said, "Come on, let's go home with Mommy."
Little One let out a soft sound and fell into a deep sleep on my shoulder.
The three days of live streaming were very successful.
I also paid off all of my one million external debts, putting an end to the crisis caused by supplier issues.
I walked through the underground parking garage holding my son, feeling a sense of reassurance as I regained my confidence.
Although everything had returned to square one, I was ready to start anew, filled with confidence, believing that life is worth living.
Thanks to this live streaming event, Shilei Company gained a better reputation in the industry. At the celebration banquet, he invited me to be his partner and asked me to be his girlfriend.
I looked at Shilei, who had a serious expression on his face, and asked, "Are you serious?"
Shilei smiled without answering, waiting for my response.
On the other hand, after a fallout with my live streaming, my ex did not unfollow my account; instead, he would check in daily and sometimes send me small gifts.
In the days following our divorce, he often visited my parents' house and proposed reconciliation through them.
Love is not a multiple-choice question, nor is life.
After being criticized for my domestic skills and ultimately leading to divorce, I realized an important truth.
My abilities should be placed in the most valuable arena; I am not a woman skilled at household chores.
I do not need to expose my shortcomings in front of important people in my life.
My live streaming was once the most important thing to me, but because I did not excel as a housewife, I did not want to experience his indifferent gaze again.
Sometimes, after experiencing hurt just once, I learned to grow.
To compensate for my shortcomings in areas where I am less skilled.
I had an open and honest conversation with my parents for a long time, patiently listening to their advice.
My child is not yet one year old; he needs a complete family. If it is solely for the sake of the child, that is not the entirety of marriage.
After my divorce, I thought a lot about my future and my future family.
My lack of household skills requires someone who can be more understanding of me.
He can provide me with a more relaxed living environment through his kindness and warmth.
My live streaming is something he does not possess.
He is a Virgo, and he takes everything he sees very seriously.
His seriousness ultimately turned into my struggle with household skills, causing me pain.
I felt dragged forward by him in an area where I am not proficient, and that feeling was truly unpleasant.
I do not want to return to the past and live an unhappy life anymore.
Since I have divorced him, there is no going back.
I solemnly rejected my live streaming offer, and he did not expect such a response from me.
My decision was not difficult to make after repeated discussions with my family.
My parents said, "If you still have feelings for him, then be together, but it doesn't mean you have to compromise for the sake of the child."
This made me realize that I can take charge of my own life. When I enter my next marriage, it must be a very comfortable relationship.
Live Streaming came to find me, and we met at a café. He got straight to the point and said, "Children need their fathers."
I smiled and replied, "I'm not in a hurry to find a dad for my child. Having a good mother who can earn money is enough; we lack nothing right now."
Live Streaming continued, "It’s tough for you to raise a child alone. I'm not asking you to do housework anymore; you can focus on your career, and I can support you from behind."
I chuckled lightly and said, "With the help of a nanny, support from my fans, and my own abilities, that's enough for me. What you can earn in a month, I can make in a week. In terms of earning capacity, I'm not inferior to you."
Before Live Streaming could say more, Shilei came to find me. Shilei is six years younger than Live Streaming, and he has a much more outstanding demeanor. His appearance prevented Live Streaming from continuing his entanglement.
After I rejected Live Streaming, I felt much more relaxed.
Shilei helped me out of the situation, but I didn't immediately agree to him.
He is three years younger than me, and we both graduated from Zhejiang University. His company is doing very well; although he is young, he is quite famous in the industry.
Young and high-potential talents like him are exactly what they say.
I couldn't help but feel moved, but I still turned him down.
Having been divorced and with a child, my past isn't suitable for someone like Shilei, who has never had a girlfriend before.
Unexpectedly, starting the next day, Shilei began to pursue me seriously.
He is not a romantic person; the first gift he gave me was the first cup of milk tea in autumn.
When the exquisite afternoon tea was served in front of me, I felt warmed.
Next came the first late-night snack after the evening broadcast.
He used various excuses to take my son and me out for a walk, but I initially refused.
He then called my best friend's family and asked her to help him with a matchmaking connection.
Unable to resist his persistent persuasion, I eventually agreed to his plan.
The moment I became his girlfriend was on a beach with white sand. He was still carrying my son, and we sat together on the beach, one big and one small. I bent down to pat my son's head, and he solemnly mentioned again that his family approved of our relationship.
I was touched by him as he joyfully ran along the beach with my son, and I felt the happiness he brought me.
After becoming Shilei's girlfriend, my life didn't change much.
I now have over three hundred thousand fans, and I receive calls from fans in different places every day.
I patiently chat with them and provide them with strength for life.
I am just a small torch, but as long as I can bring a spark of light to each of you in darkness, I will be satisfied.
I hope my story can show you that even if life knocks you down, as long as you refuse to give up, it will mark the end of bad luck and the beginning of good fortune. Each day ahead will only get better.
In addition to Live Streaming Sales, I promote a healthy and disciplined lifestyle. I believe that my future will be bright.
A few months later, Shilei's company secured funding, and his net worth doubled. However, the Shilei in front of me remained unchanged. As soon as he finished work, he would come to my place and cook delicious meals for me; he particularly enjoyed cooking.
Whenever he had free time, he would spend it with me and the child.
Soon, it was my son's first birthday. Live Streaming sent a big red envelope, but I did not accept it.
Shilei took me and the child to meet his parents.
I was especially nervous the first time I met Shilei's parents.
They said they knew a lot about me and admired me greatly. They also mentioned that I graduated from the same university as Shilei and acknowledged how difficult it was for me to raise a child and pursue my career on my own.
We had a simple meal together and discussed everything that needed to be said.
I am currently in a period of career growth and am very satisfied with the peace that my current situation brings. Raising my son alone has been fulfilling.
As for Shilei, our story has just begun. We'll see what the future holds.
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